The European low-cost carrier newsletter


Monday, September 14, 2009

Baggage surcharges on ‘low cost airlines’, Spain’s government to open investigation.

"Low-cost airlines with their policy of fragmenting services: first selecting a seat, to print an electronic ticket on line ... However, the practice of charging for checking in luggage applies to most of the 'low cost offers' but this is unlawful, according to aviation legislation in Spain. Therefore, the Catalan Consumer Association (ACC) has opened complaints against the airlines that charge for checking in, a practice that has brought complaints from users because it violates their rights, although there are still many consumers who are unaware of the illegality of the practise."